Frequently Asked Questions
Discover everything you need to know about our iconic macarons, shipping policies, and gourmet services.
How are Ladurée macarons shipped to ensure freshness?
Our macarons are carefully packed in insulated packaging with cold gel packs to maintain the perfect temperature. We use express shipping to ensure they reach your doorstep within 24 to 48 hours of leaving our laboratory.
What is the shelf life of your macarons and pastries?
To enjoy their full flavor, we recommend consuming our macarons within 4 days of receipt. They should be stored in the refrigerator and taken out 15 minutes before serving to appreciate their delicate texture.
Do you offer vegan or gluten-free options?
While our traditional macaron shells are naturally made with almond flour and egg whites (gluten-free), they are produced in a facility that handles wheat. We do not currently offer a certified vegan range as our fillings contain dairy.
Can I customize a gift box for a special occasion?
Yes, you can create a bespoke assortment by selecting your favorite flavors in our 'Build Your Own Box' section. We also offer elegant gift wrapping and the option to include a personalized message with your order.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error in your delivery, please contact our customer service within 24 hours with photos of the package.
Do you ship internationally?
We currently offer shipping to a wide range of countries within Europe, North America, and parts of Asia. Shipping costs and delivery times vary by destination and are calculated at checkout.